1.    Application of Terms and Conditions

1.1 As a user of this Website you acknowledge that any use of this Website including any transactions you make is subject to the terms and conditions set out below.
1.2 We reserve the right to alter these terms and conditions at any time. Any such changes will take effect when posted on the Website and it is your responsibility to read the terms and conditions on each and every occasion you use this Website and your continued use of the Website shall signify your acceptance to be bound by the latest terms and conditions. Please:
1.3 Read through these terms and conditions carefully before using the Website
1.3.1 Also read our Privacy Policy regarding your personal information.  

2.    Interpretation

2.1 “We”, “us”, “our”, means Fiona Byrne trading as Gideon’s Harbour.
2.2 “Website” means this website.
2.3 “Working days” means every day of the year except Saturdays, Sundays and English statutory public holidays.
2.4 “You”, “Your” means the person ordering products under these terms and conditions.

3.    How to order

3.1 You can order products that are displayed on this website by:
3.1.1 Browsing through the product range on the Website and adding any items you wish to buy to your shopping basket. Once you have completed your selection, click on “checkout” and follow the instructions to complete your order.
3.1.2 Posting your order. If you wish to pay by cheque (UK Sterling only) or a money/postal order, complete our on-line order form. Please make such payments payable to “Gideon’s Harbour” for the full amount of the goods ordered (including postage and packing). Please write your name, address and phone number on the back of the cheque.
3.2 All orders that you place using this Website will be subject to acceptance in accordance with these terms and conditions.
3.3 Your order represents an offer to us to purchase a product. All orders are subject to acceptance by us.
3.4 If you have sent us a cheque or money/postal order we will cash this on receipt and your order will not be dispatched until we have received confirmation that the funds have cleared.
3.5 A Contract between you and us for the sale of our products will only exist once an order has been accepted, processed and despatched. 

4.    Price and postage     

4.1 The prices payable for any products are set out in our Website and include VAT, where and to the extent that VAT is required to be applied to the goods under UK VAT law.
4.2 We deliver to the UK only.
4.3 UK delivery is charged at a rate of £3.95 per order, unless otherwise stated with the product details, using Royal Mail’s “Recorded signed for” service (which requires a signature upon delivery).
4.4 Larger items may be sent using either Royal Mail, Parcel Force or by courier at our discretion.
4.5 We reserve the right not to deliver to an address which, in our reasonable opinion, is not secure. You will be contacted as soon as possible to arrange an alternative place for delivery.
4.6 A gift wrapping service (including a message) is available at an additional £3.50 per item. Simply select the option when you place your order and complete your message, of up to 30 words, in the “other information” box provided.
4.7 At your request we will deliver to multiple addresses but you will be required to pay separate postage for each address specified.

5.    Payment

5.1 All product and prices and delivery charges are shown in UK pounds sterling. Your payment card company will perform any currency conversion.
5.2 We accept payment by Visa, MasterCard, Visa Electron, Maestro and Solo.
5.3 We do not accept credit card cheques.

6.    Delivery of goods to you

6.1 Our estimated timescales for delivery are set out in our Website. All delivery times quoted on this Website are estimates only and are based on Working Days.
6.2 We aim to process your order as quickly as possible and estimate that your goods will arrive within 14 working days of placing your order (21 working days for any overseas order).
6.3 We will deliver the goods ordered by you to the address (es) you give us for delivery at the time you make the order.
6.4 Every effort shall be made to deliver within the estimated timescales, however all delays are occasionally inevitable due to unforeseen factors and all products are subject to availability.
6.5 If it is not possible to deliver your order within the estimated timescales, we will notify you and agree with you an alternative in accordance with clause 6.7.
6.6 If you do not receive your goods within 30 working days of the date you placed your order, You must notify us of the problem in writing to the address specified in clause 22(“Contact us”) within 40 working days of the date on which you ordered the goods.
6.7 If you notify a problem to us under clause 6.5 or 6.6, we will either, (at your option):
6.7.1 make good any shortage or non-delivery;
6.7.2 agree a different delivery period;
6.7.3 agree a substitute product to be provided of equivalent value; or 6.7.4 cancel your order, in which case we will refund you the purchase price.
6.8 You will become the owner of the goods when they have been delivered to you. Once the goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.

7.  Product information

Due to the nature of some of the products we sell occasionally the true colours and/or appearance of the products cannot be accurately depicted on this Website and do not exactly reproduce the appearance and/or colours of the product. If you are unhappy with your order please refer to the rights under clause 8 (“Your right to cancel”) of these terms and conditions.

8.    Your right to cancel

8.1 You may cancel your order at any time up to the end of 14 working days’s from the date you receive the ordered goods. You do not need to give us any reason for cancelling your order.
8.2 To cancel your order you must notify us in writing to our address or email address given in clause 22 (“Contact us”) below.
8.3 If you have received the goods before you cancel your order then you must return the goods to us, using the contact address in clause 22 (“Contact us”), unused and in their original packaging at your own cost and risk within 30 working days of delivery. It is advisable to obtain a certificate of posting as proof of postage.
8.4 Provided you return any goods delivered to you unused and in the original packaging within 30 working days of delivery, we will refund you the amount for the goods including any delivery charges within 30 working days of the goods being returned to us. If you do not return the goods delivered to you or do not pay the costs of delivery, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.

9. Faulty, incorrect or damaged products

9.1 If the goods are faulty, incorrect or damaged on delivery, we will (at your option) replace or exchange any such goods, or refund to you the price paid including all delivery charges provided that: 9.1.1 you notify us of the fault, mistake or damage within 7 working days of receipt of your order; or 9.1.2 where you can show that it was not reasonably possible to give such notice within the above period, you give notice of the fault, mistake or damage in a period which is reasonable in the circumstances. 9.2 Faulty, incorrect or damaged goods must be returned to us within 14 working days of delivery. We will reimburse any costs incurred in returning the goods to us. 9.3 Any refund for faulty, incorrect or damaged goods shall be made within 30 working days of the date of return of the goods.

10. Cancellation by us

10.1  Whilst we try to ensure that all prices on our Website are accurate, errors may from time to time occur. If we discover an error in the price of products we will inform you as soon as possible and give you the option of re-confirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled.
10.2  If we do cancel your contract, pursuant to clause 10.1 we will notify you by e-mail and will re-credit to your account any sum deducted by us from you as soon as possible, but in event within 30 working days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.

11. Disclaimer

11.1  Nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.
11.2  To the fullest extent permitted by law and save as provided above, we shall not be liable to you by reason of any representation, or any implied warranty, condition or other term, or any duty at common law, or under the express terms of the contract, or in negligence for any indirect special or consequential loss or damage, costs, expenses or other claims for compensation whatsoever which arise out of or in connection with the use of this website or   the supply of the products. We shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question under clause 6 (“Delivery of goods to you”), 8 (“Your right to cancel”) or 9 (“Faulty, incorrect or damaged products”) above.
11.3  We will use reasonable endeavours to verify the accuracy of any information on the site but we make no representation or warranty of any kind express or implied statutory or otherwise regarding the contents or availability of the site or that it will be timely or error-free, that defects will be corrected, or that the site or the server that makes it available is free of viruses or bugs or represents the full functionality, accuracy, reliability of the Website. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Website and we accept no liability of any kind for any loss or damage from action taken or taken in reliance on material or information contained on the site.
11.4  It is your responsibility to ensure that you read and follow all manufacturers’ or other guidance provided with our products.
11.5  Further, we will neither be responsible nor liable for your use of any other websites which you may access via links within this site. We do not control these websites and we are not responsible for their content. We are not responsible or liable, directly or indirectly for
11.5.1 the privacy practices of such websites
11.5.2 the content of such websites, including (without limitation) any advertising, content,products, goods or other materials or services on or available from such websites or resources or
11.5.3 the use to which others make of these websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such advertising, content, products, goods or other materials or services available on such external websites or resources.
11.5.4 Any such links are merely as a service to users of this website and their inclusion in this site does not constitute an endorsement by or affiliation with us.
11.6  Our entire liability under or in connection with any contract for any products to which these conditions apply shall not exceed the price of the products, except as expressly provided in these conditions.
11.7  We will not be liable to you or be deemed to be in breach of the contract by reason of any delay in performing, or any failure to perform, any of its obligations in relation to the products ordered by you if the delay or failure was due to any cause beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, theft, explosion or accident.

12. General

We reserve the right to modify or withdraw, temporarily or permanently, this Website (or any part thereof) with or without notice to you and we shall not be liable to you or any third   party for any such modification or withdrawal. The Website is provided by us to you on an “as is “and “as available” basis.

13. Use of this Website        We have selected our products on the basis that they will be used for domestic use only. If you are planning to use them for business purposes, please make sure you are covered by appropriate insurance.

14. Intellectual property rights

14.1 The content of this Website and material herein are subject to copyright and other intellectual property rights, the ownership of which belongs to Gideon’s Harbour or its technology providers or its photographer. All rights reserved. The copying, modification, reproduction, distribution, or incorporation into any other work or part or all of the material available on this website in any form is prohibited save that you may:
14.1.2 Copy, print or download extracts of the material on this website for the sole purpose of using this website or placing an order with us;
14.1.3 Copy, print or download the material on this site for the purpose of sending to individual third parties for their personal information provided that you acknowledge us as the source of the material and that you inform the third party that these conditions apply to them and that they must comply with them.
14.2  Any downloading, printing or copying from or other use of this Website or material contained on it shall not assign or transfer title or grant any right to any third party in respect of any material on it.
14.3  We make no representation that any information or the content of this Website is appropriate or available for use in countries other than the United Kingdom.

15. Notices

Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent to our contact address as specified in clause 21 (“Contact us”) and all notices from us to you will be displayed on our Website from time to time.

16. Invalidity

If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.

17. Privacy

You acknowledge and agree to be bound by the terms of our Privacy Policy

18. Third party rights

Except for our affiliates, directors, employees or representatives, a person who is not a party to this agreement has no right under the UK Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement but this does not affect any right or remedy of a third party that exists or is available apart from that Act.

19. Governing law

The contract between us shall be governed by and interpreted in accordance with English law and the English courts shall have jurisdiction to resolve any disputes between us.

21. Entire agreement

These terms and conditions, together with our current Website prices, delivery details, contact details and privacy party, set out the whole or our agreement relating to the supply of the goods to you by us. Nothing said by any sales person on our behalf should be understood as a variation of these terms and conditions or as an authorised representation about the nature or quality of any goods offered for sale by us. Save for fraud or fraudulent misrepresentation, we shall have no liability for any such representation being untrue or misleading.

22. Contact details

Address:

Gideon’s Harbour 13 Rathmore Rd Cambridge CB1 7AB

Telephone number: 01223 214171

E-mail: info@gideonsharbour.co.uk

Why shop with us?

• High quality products
• Secure payment
• Fast dispatch
• First class customer service
• Guarantee to keep your personal information secure
• No quibble returns policy
• Giftwrap option